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At the majority of our sites a House Manager will be on duty from 9am to 5pm Monday to Friday, to ensure that all services and facilities run smoothly and to help you with any queries you retirement homes might have regarding the development. The House Manager is a reassuring presence should anything go wrong; but there are limitations on the retirement homes amount of individual help they can provide for example, they will not run errands for residents, provide physical assistance such as lifting retirement homesor administer medication. All our developments have an emergency call system in place, providing round the clock security and peace of mind. Should something happen or an emergency arise, you only need to pull the nearest cord or press the button on your pendant, phone or retirement homes watchstrap to be put through instantly to either the House Manager (during office hours) or Cirrus Careline, where a highly-trained operator will retirement homes deal with the emergency in hand.
At Peverel, we believe in maintaining a comprehensive and professional service at all times and hope that our high standards of management mean you won't have any issues with the service we retirement homes provide. However, as part of our commitment to our residents we believe that there should be an independent body who will provide you retirement homes with someone impartial to turn to should problems arise. This is why we have an appointed an independent Ombudsman, David Hobman CBE. Every development has its own Estates Manager who will visit on a regular basis. Your Estates Manager works with the House Manager to ensure the efficient maintenance and running of the development, and is responsible for the preparation and presentation retirement homes of the accounts.